FAQ – Frequently Asked Questions
Please note, once you place an order with us, you are agreeing to ALL terms and conditions of our website. Always check your JUNK FOLDER.
HOW DO I KNOW YOUR COMPANY IS LEGIT AND I GET MY ORDER AFTER IT’S SUBMITTED?
We have been running this business for a long time and have many happy customers. We have built our good reputation that is based on customer positive feedbacks. Customer opinion and feedback is vital and very valuable to us – as an online based business, so happy customers are our number one priority. Please take your time and check our reviews on the largest anabolic community website and forum – Eroids.com.
WHAT COUNTRY DO WE SHIP FROM?
We ship from UK.
WHICH COUNTRIES DO YOU SHIP TO?
We ship Worldwide
WHAT ARE THE POSTAGE COSTS?
Free UK postage on the orders above £50 or a flat rate fee of 3.99 per order.
Free International postage on orders above £100 or a flat rate fee of 4.99 per order
IS THERE A MINIMUM ORDER AMOUNT?
There are no minimum order, please feel free to order as little or as much as possible.
ARE YOUR PARCELS AND CONTENT DISCREET?
All our products and parcels are sent discreetly worldwide. Every product and parcel is handled with extra care and will not contain any unnecessary information like invoice or our company details. All items are packed and silenced accordingly. The size of the parcel will not exceed the size of the actual content to avoid unnecessary attention.
THE PRODUCT I AM INTERESTED IN IS OUT OF STOCK WHEN WILL THIS BE BACK IN STOCK?
If a specific product is out o stock please email our team for an estimated re-stock date.
HOW LONG WILL IT TAKE FOR MY PARCEL TO ARRIVE?
Once you place and submit your order:
- you will receive an email with payment instructions (CHECK JUNK BOX),
- you submit your payment by preferred payment method,
- once funds reach our account we dispatch your order within 24 hours,
- Shipping time will depend on various factors – method of shipping, postal service efficiency, customs clearance, international transit, etc. Therefore we can not give you an exact time scales however our team does it’s best to deliver your goods to you as soon as possible as we are aware of importance of these products.
HOW CAN I CHANGE MY ORDER AFTER IT HAS BEEN PLACED?
PLEASE NOTE – WE DO NOT ACCEPT ORDER CANCELLATIONS ONCE PAYMENT HAS BEEN RECEIVED. However if you have placed your order but have not submitted your payment and would like to amend any changes, please disregard that order (and order number) and simply place a new order.
WHAT WILL HAPPEN IF CUSTOMS SEIZE MY ORDER?
According to our experience about five percent of orders get seized by customs. In this unfortunate event of your order being seized by the customs, we will reship an order once again free of charge to a new name and different address. However we will require the customer to provide us with a copy of customs seizure letter/notice, without this we will not be able to reship under any circumstances. Please note, we only reship once and only the products that are mentioned in the notice/letter. Also please note, we do not reship HGH (Human Growth Hormone).
I AM LOOKING FOR AN ITEM THAT YOU DO NOT HAVE ON YOUR WEBSITE?
If the product is not on our website please do not hesitate to contact our member of staff on our website email address. We will always aim to supply needed substance however some specific brands might be difficult to obtain but our highly experienced members of staff will recommend the best alternatives.
HOW DO I PAY FOR MY ORDER?
We currently accept BANK TRANSFER, BITCOIN payment options.
CAN I RETURN AN ORDER?
Unfortunately we do not accept any returns under any circumstances.